We accept payment via MasterCard, VISA, American Express, Discover, or COD. COD shipments outside of Virginia must be paid by cashier’s check or money order.
Monday-Friday 8:00 AM-5:30 PM EST
24/7 Online ordering available @ www.drpperformance.com or via fax 888-399-6877
If you have questions or concerns about our products, delivery, billing, or any other topic, contact our customer support department toll-free at 1-888-399-6074. Our courteous, competent service staff will handle any problem—satisfaction guaranteed.
Most orders are shipped via UPS or FEDEX. Large orders and oversized shipments are shipped via truck freight. Special shipping or rush delivery is available. Orders received by 3:30 PM EST are shipped the same day.
UPS Ground shipments within Continental USA are only $9.99! (Certain oversized items excluded.)
Items not in stock at the time of shipment will be backordered. Most backorders ship within 3-4 days. Backorders over 30 days old will be canceled. DRP will typically contact you via phone or e-mail with backordered status prior to shipment.
Special orders are available for non-stocking items from a DRP manufacturer. A special order charge of $5.00 may apply in addition to normal shipping and handling. Special ordered items are non-returnable. Pre-payment may be required.
CUSTOMER PICK UP COUNTER
Orders may be requested for pick up at DRP Performance Products. We encourage and welcome customers to visit our facility and inspect our operations firsthand.
Shipment is available for delivery directly to special destinations at no additional charge.
RETURNS & REFUNDS
Returns within 90 days of the purchase date are accepted for new, uninstalled items that remain in the original, undamaged packaging.
Refunds via payment method are accepted within 30 days of the purchase date. After 30 days, an account credit will be issued. Please send a copy of your original invoice and the reason for return. All returns are subject to a $5.00 or 15% return processing fee. Discontinued, used, or clearance items are non-returnable, as are special orders.
Pricing is subject to change without advance notice.
DRP Performance Products will repair or replace any products found upon inspection to be defective in workmanship or material within 12 months of the date of purchase for the original purchaser. DRP Performance Products will not be responsible for any loss, damage, or injury resulting from direct or indirect use of any product from any manufacturer, or the inability by the purchaser to determine the proper use or application of any product.
Purchase and/or use of any product will be considered as recognition and acceptance of this disclaimer by the consumer.